Q: My PC Can't use this CD, how do I install the driver?
A: If your PC does not have a CD driver, please kindly download the driver from UGREEN official website. it is for free.
Download link: https://www.mediafire.com/file/4zocnlemhj3656g/Bluetooth_5.0_Adapter_Installation.rar/file
Note: Before using the product, please disable the Bluetooth of the computer itself, and uninstall the existing Bluetooth driver of the computer, and then install the driver of this product
Q: Does the Bluetooth dongle support TV?
A: Sorry, this device will only work when plugged into supported Windows. Even though TVs, home theater equipment, and stereos have USB ports, they don't have the necessary drivers to support this adapter.
Q: Why do I get a driver error when I install the driver?
A: Maybe the built-in Bluetooth on the computer causes a conflict. Please disable the previous Bluetooth first.
Tips:Connect 5 devices wireless via Bluetooth 5.0 dongle at the same time, but music streams to only 1 audio device at a time.
How do I install the driver for Windows?
a. To install the driver, visit the UGREEN website, search “CM390” and download the driver in the "Support" section
d. Open file "UB400_Driver.zip", click through the following “Windows” file and click on “setup.exe” and finish the installation