Do you accept international credit cards?
Yes, we accept all major international credit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal and other digital payment methods for your convenience.
I want to return my purchase! What do I do?
To return your purchase, please contact our customer service team within 30 days of delivery. You can reach us at admin@riazone.ae or call 03-78-20-898. We will provide you with a return authorization number and shipping instructions.
What forms of payment do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, bank transfers, and cash on delivery (COD) for local orders. All transactions are processed securely through our encrypted payment gateway.
What can cause my order to be delayed?
Order delays can occur due to high demand, weather conditions, customs clearance for international orders, or incomplete address information. We will notify you immediately if there are any delays and provide updated delivery estimates.
Can I exchange my order instead of returning it?
Yes, we offer exchanges for items in the same price range. Please contact our customer service team within 14 days of delivery to initiate an exchange. The item must be in original condition with tags attached.
How do I use my Gift Certificate/Coupon Code?
During checkout, enter your gift certificate code or coupon code in the "Promo Code" field and click "Apply". The discount will be automatically applied to your order total. Gift certificates and coupons cannot be combined with other offers.
How long does it take for me to get a refund?
Refunds are typically processed within 5-7 business days after we receive your returned item. The refund will be credited to your original payment method. You will receive an email confirmation once the refund has been processed.
What are your shipping and return policies?
We offer free shipping on orders over $50. Standard delivery takes 3-5 business days, while express delivery takes 1-2 business days. Returns are accepted within 30 days of purchase, and items must be in original condition with tags attached.